Refund Policy
Our refund policy aims to ensure fair treatment for both our customers and boosters. We only issue refunds under specific circumstances, outlined below:
Refund Eligibility
1. Order Not Started: Refunds are only granted if the order has not been initiated or placed in the queue.
2. Timing of Refund Request: If a refund request is made after payment processing by our payment processor, you may be subject to the refund fee imposed by the processor.
3. Booster Engagement: If a booster has already engaged with your order, whether by starting the work, adjusting their schedule, or postponing other orders, the maximum refund allowable is 75% of the total value, minus the work completed.
Refund Window
4. Time Limit: Customers are eligible for a refund within 20 days of placing the order. If the order exceeds this timeframe, compensation will be provided in the form of in-store credit equivalent to the refund amount.
Special Cases
5. Product Requirements: Failure to comply with product requirements entitles you to a 50% refund of the paid price.
Examples:
Example 1: If you cancel your order within minutes of placing it, and no booster has begun work, you are entitled to a full refund.
Example 2: If a booster has already commenced work on your order, you will receive a refund of 75% of the initial payment, minus the value of the completed work.
Example 3: For orders involving multiple units of a service, such as a 4X boost costing $100, refunds will be calculated based on the work completed. For instance, if one unit is completed out of four, a $50 refund will be issued, retaining $25 for processing fees and $25 for the completed work.
Non-Refundable Items
Premade Gaming Accounts: Please note that premade gaming accounts sold by horselevelupboost are final and non-refundable.
Contact Information
If you have any inquiries regarding our Refund Policy, please feel free to reach out to us:
By email: horselevelupboost@gmail.com
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By visiting this page on our website: https://horselevelupboost.com